Privacy Policy

ChronoFig Privacy Policy

Last Updated: August 26, 2026

At ChronoFig, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how ChronoFig ("ChronoFig," "we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, upload photos, communicate with us, or otherwise use our products and services.

By using our website or services, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with ChronoFig and the services you use.

Information You Provide to Us

We may collect information that you provide directly, including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Account information

  • Order information

  • Customization instructions

  • Customer service communications

  • Reviews, feedback, or survey responses

Photos and Customization Files

Because ChronoFig creates personalized 3D figurines, you may provide us with:

  • Personal photographs

  • Photos of family members, friends, children, or pets

  • Clothing and accessory reference images

  • Customization notes

  • 3D design preferences

  • Other reference materials necessary to create your figurine

We use these materials primarily to:

  • Create your personalized 3D design

  • Prepare your 3D preview

  • Make requested design adjustments

  • Produce your customized figurine

  • Provide customer support

  • Resolve order or quality-related issues

Digital tools, including AI-assisted tools, may be used during parts of the design process. However, uploaded photos and customization materials are used for the purpose of providing your requested customization services.

Unless you separately give us permission, we will not publicly display your personal photos or personalized designs for advertising, social media, portfolio, or promotional purposes.

If you provide a photograph of another person, you represent that you have the appropriate permission or lawful authority to provide that photograph to us for the requested customization.

Payment and Transaction Information

When you make a purchase, payment information is processed through our payment service providers.

Depending on the payment method, these providers may process information such as:

  • Cardholder name

  • Billing address

  • Payment method

  • Transaction amount

  • Transaction status

  • Partial payment card information or payment identifiers

ChronoFig does not necessarily receive or store your complete credit or debit card number. Full payment credentials are generally processed directly by the applicable payment provider.

Device and Usage Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location based on IP address

  • Pages viewed

  • Referral source

  • Time spent on pages

  • Website interactions

  • Shopping cart activity

  • Diagnostic and performance information

We may collect this information through cookies, pixels, analytics tools, and similar technologies.

2. How We Use Your Information

We may use personal information for the following purposes:

To Process and Fulfill Orders

This includes:

  • Processing your order

  • Creating personalized 3D designs

  • Preparing design previews

  • Managing design confirmation and revisions

  • Producing your figurine

  • Arranging shipping and delivery

  • Providing tracking information

  • Managing returns, refunds, or order-related issues

To Communicate With You

We may contact you regarding:

  • Order confirmation

  • Design approval

  • Customization questions

  • Shipping updates

  • Payment issues

  • Customer service requests

  • Policy or service updates

To Improve Our Products and Services

We may use information to:

  • Improve website functionality

  • Improve product design and customization workflows

  • Analyze website performance

  • Understand customer preferences

  • Troubleshoot technical problems

  • Improve customer service

Where possible, we may use aggregated or de-identified information for analytics and business improvement.

To Prevent Fraud and Protect Our Services

We may use information to:

  • Verify transactions

  • Detect suspicious activity

  • Prevent fraud

  • Protect customer accounts

  • Protect our website and systems

  • Enforce our Terms of Service

  • Comply with applicable laws

Marketing and Promotions

Where permitted by law, and where required with your consent, we may send you:

  • Special offers

  • New product information

  • Seasonal promotions

  • Personalized gift ideas

  • ChronoFig news and updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

3. Legal Bases for Processing

Where applicable under the laws of the European Economic Area (EEA), United Kingdom, Switzerland, or other jurisdictions requiring a legal basis for processing, we may process personal information based on:

Performance of a Contract

We process information when necessary to:

  • Process your order

  • Create your customized figurine

  • Provide design previews

  • Arrange payment

  • Deliver your order

  • Provide customer support

Legitimate Interests

We may process information where reasonably necessary for our legitimate business interests, including:

  • Improving our products and services

  • Preventing fraud

  • Protecting our website

  • Providing customer support

  • Understanding website performance

We consider your privacy rights when relying on legitimate interests.

Consent

We may rely on your consent for activities such as:

  • Certain marketing communications

  • Non-essential cookies

  • Personalized advertising

  • Promotional use of customer photos or designs

You may withdraw your consent where applicable.

Legal Obligations

We may process or retain information when required to:

  • Comply with tax or accounting laws

  • Respond to lawful government requests

  • Meet regulatory requirements

  • Establish or defend legal claims

4. How We Share Personal Information

We do not sell your personal information for monetary consideration.

However, we may share information with trusted service providers when necessary to operate our business and provide your order.

These providers may include:

E-Commerce and Website Providers

Companies that provide:

  • Website hosting

  • Shopping cart functionality

  • Account services

  • Website infrastructure

Payment Providers

Payment processors, banks, and financial service providers may process information necessary to complete and verify payments.

Design and Production Service Providers

Where necessary to create your personalized figurine, certain photos, design files, customization details, or production files may be shared with service providers involved in:

  • Digital design

  • 3D modeling

  • File preparation

  • 3D printing

  • Product finishing

  • Quality control

Such information should only be used as necessary to provide the requested services.

Shipping and Logistics Providers

We may provide shipping companies with information such as:

  • Recipient name

  • Delivery address

  • Telephone number

  • Email address

  • Order or shipment information

This information is necessary to deliver your order.

Customer Support and Communication Providers

We may use third-party tools to provide:

  • Email services

  • Online chat

  • Customer support

  • Order notifications

  • Marketing communications

Analytics and Advertising Providers

Subject to applicable consent requirements, we may use third-party analytics and advertising services to understand website traffic, measure advertising performance, and improve marketing.

Under certain privacy laws, some advertising-related data disclosures may be considered "sharing" even if no money is exchanged.

Where required, we provide appropriate privacy choices or opt-out mechanisms.

Legal and Regulatory Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law

  • Respond to legal process

  • Respond to lawful government requests

  • Investigate fraud

  • Protect our legal rights

  • Protect customers or other individuals

  • Enforce our agreements

Business Transfers

If ChronoFig is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction subject to applicable law.

5. Customer Photos and 3D Design Files

Because photos and customization files are central to our service, we take special care in how they are handled.

How We Use Your Photos

Photos you upload may be used to:

  • Understand facial features and appearance

  • Recreate hairstyles

  • Recreate clothing and accessories

  • Recreate poses

  • Create digital 3D models

  • Prepare previews

  • Produce your personalized figurine

  • Provide customer service relating to your order

Third-Party Design Tools

We may use software, digital tools, or service providers to assist with parts of the 3D design and production process.

Where third-party tools are involved, personal information may be processed as necessary to provide those services.

Promotional Use

We will not intentionally publish your identifiable personal photographs or personalized design materials for public marketing purposes unless you have separately given us permission to do so.

Deletion Requests

You may contact us to request deletion of eligible photos or customization files.

Some information may need to be retained where reasonably necessary for:

  • Completing an active order

  • Customer support

  • Accounting or legal obligations

  • Fraud prevention

  • Dispute resolution

6. Cookies and Similar Technologies

ChronoFig uses cookies and similar technologies to operate and improve our website.

Cookies are small files stored on your browser or device.

We may use the following categories of cookies:

Essential Cookies

These cookies are necessary for basic website functions such as:

  • Shopping cart

  • Checkout

  • Account login

  • Security

  • Remembering certain preferences

These cookies cannot always be disabled without affecting website functionality.

Performance and Analytics Cookies

These cookies help us understand:

  • How visitors use our website

  • Which pages are popular

  • How customers navigate the website

  • Website performance and technical issues

Functionality Cookies

These cookies allow the website to remember certain preferences and improve your browsing experience.

Advertising Cookies

Subject to applicable consent requirements, advertising cookies and pixels may be used to:

  • Measure advertising performance

  • Understand customer interests

  • Show relevant advertisements

  • Measure conversions

  • Limit repeated advertisements

Managing Cookies

Depending on your location, you may be able to manage your preferences through our cookie banner or privacy settings.

You may also block or delete cookies through your browser settings.

Disabling certain cookies may affect some website features.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of eligible personal information

  • Request restriction of certain processing

  • Object to certain processing

  • Withdraw consent

  • Request a portable copy of certain information

  • Opt out of certain marketing communications

  • Opt out of certain targeted advertising or data sharing where required by law

  • File a complaint with an applicable data protection authority

To exercise an applicable privacy right, contact us at:

privacy@chronofig.com

We may request information necessary to verify your identity before completing your request.

We will respond within the timeframe required by applicable law.

8. Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the Unsubscribe link contained in our marketing emails.

You may still receive non-promotional messages relating to:

  • Active orders

  • Design confirmation

  • Payment

  • Shipping

  • Customer support

  • Legal or account-related notices

These transactional messages are necessary to provide our services.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

  • Whether you have an active order

  • Whether the information is needed for customer support

  • Legal and accounting requirements

  • Fraud prevention

  • Dispute resolution

  • Warranty or quality-related matters

  • Applicable limitation periods

Customer photos and 3D customization files may be retained for a reasonable period after order completion to support customer service or order-related issues.

Where applicable, you may contact us to request deletion.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

Access to personal information is limited to personnel and service providers who reasonably require access to perform their duties.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

If a security incident involving personal information occurs, we will take appropriate steps and provide notifications where required by applicable law.

11. International Data Transfers

ChronoFig serves customers in multiple countries and regions.

Your personal information may therefore be processed or stored in countries other than the country in which you live.

These countries may have different data protection laws.

Where required by applicable law, we use appropriate safeguards for international transfers, which may include:

  • Standard Contractual Clauses

  • Approved contractual safeguards

  • Adequacy decisions

  • Other legally recognized transfer mechanisms

Our service providers may also process information in multiple jurisdictions.

12. Children's Privacy

ChronoFig's purchasing services are intended for adults who are legally able to enter into a purchase agreement.

We do not knowingly solicit personal information directly from children under 16, or a different minimum age where required by applicable law.

However, an adult customer may provide a child's photograph as part of a family or personalized figurine order.

By providing a child's photograph, you represent that you are the child's parent, legal guardian, or otherwise have appropriate authority or permission to provide the image for the requested customization.

If you believe personal information from a child has been provided to us improperly, please contact us.

13. Third-Party Websites and Services

Our website may contain links to services or websites operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

14. U.S. Privacy Choices

Depending on your state of residence and applicable law, you may have additional privacy rights.

ChronoFig does not sell personal information for monetary consideration.

Some analytics or advertising technologies may be considered "sharing" or "targeted advertising" under certain U.S. state privacy laws.

Where required by law, eligible users may have the right to opt out of these activities through available privacy or cookie settings.

We will honor legally required privacy preference signals where applicable and technically supported.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services

  • New technologies

  • Changes in our business practices

  • Legal or regulatory requirements

When we make changes, we will update the Last Updated date at the top of this page.

If material changes are made, we may provide additional notice where required by law.

16. Contact Us

If you have questions about this Privacy Policy, the way we handle personal information, or would like to exercise an applicable privacy right, please contact us.

ChronoFig Customer Support

Email: support@chronofig.com

If your request relates to an existing order, please include your order number so we can assist you more efficiently.

If ChronoFig is operated by a registered legal entity in your jurisdiction, the applicable legal business information may also be provided through our website Terms of Service or business information pages.

ChronoFig — Turn your favorite moments into personalized 3D keepsakes.