We're Here to Help
Have questions about your order, photos, customization options, 3D design, shipping, or delivery?
The ChronoFig support team is here to help throughout your customization experience.
We typically respond within 24 hours on business days.
Customer Support Hours
Monday – Friday: 9:00 AM – 9:00 PM GMT
Saturday – Sunday: 10:00 AM – 6:00 PM GMT
💬 Online Chat
Chat with our support team during business hours for quick assistance.
✉️ Email
support@chronofig.com
If you have already placed an order, please include your order number and a brief description of your request so we can assist you more efficiently.
+852 5424 0759
Send us a message on WhatsApp and our team will get back to you as soon as possible.
Frequently Asked Questions
When will my order arrive?
Every personalized figurine goes through several stages, including 3D design, confirmation, production, and shipping.
Estimated processing and delivery times may vary depending on your destination, order details, and how quickly the 3D design is confirmed.
For more information, please refer to our Shipping Policy.
Can I change my order after placing it?
Changes to photos, size, color, or other customization details may be possible before production begins.
Please contact us as soon as possible and include your order number and requested changes.
Can I change my shipping address?
Yes. If your order has not yet shipped, please contact us with your order number, original shipping address, and new shipping address.
Once an order has shipped, we may no longer be able to change the delivery address.
Need More Help?
Every message matters to us. Our team will do our best to provide clear, helpful, and timely support from design confirmation through delivery.
Thank you for choosing ChronoFig.